Shipping & Returns

Shipping Policy

At Jade&Co, we are committed to delivering your swimwear with care and efficiency. Here’s everything you need to know about our shipping process:

Processing Time:

All orders are processed within 2-3 business days.
Orders are not processed on weekends or public holidays.
Once your order is processed, you will receive a confirmation email with tracking information.

Domestic Shipping (South Africa):

We offer standard shipping on all orders within South Africa. Shipping typically takes 3-5 business days.
Express shipping options are available at an additional cost.
Free shipping on orders over R1,000

International Shipping:

We currently ship to select countries. International shipping rates will vary based on destination.
Shipping times may vary depending on location, with delivery estimated between 7-21 business days.
Please note that international orders may be subject to customs fees, import duties, and taxes, which are the responsibility of the customer.

Shipping Delays:

While we do our best to ensure timely delivery, unforeseen delays due to customs, postal services, or external factors may occur. We appreciate your patience during such instances.

Return & Exchange Policy

At Jade&Co, your satisfaction is our priority. If you're not entirely happy with your purchase, we’re here to help. Please review our return and exchange policy below:

Returns:

We accept returns on unworn, unused swimwear within 14 days of delivery.
All returns must be in their original condition, with tags and hygiene liners intact, and in the original packaging.
Due to hygiene reasons, we cannot accept returns of worn, washed, or damaged items.

How to Initiate a Return:

Contact us at jadeandcoclothes@gmail.com with your order number and reason for return.
Once your return is approved, we will provide you with a return address and instructions.
Customers are responsible for return shipping costs unless the item is damaged or incorrect.

Exchanges:

We offer exchanges for different sizes or colors, subject to availability.
If you wish to exchange an item, follow the same process as for returns, and indicate the desired size or color.

Refunds:

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, a refund will be processed to your original payment method within 5-10 business days.

Non-Refundable Items:

Sale items and gift cards are non-refundable.
Shipping fees are non-refundable unless the return is due to an error on our part.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at support@jadecoclothes.com for a replacement or refund.

Late or Missing Refunds:

If you haven’t received your refund after 10 business days, please check with your bank or contact your credit card company. If the issue persists, contact us at jadeandcoclothes@gmail.com for further assistance.

We want your Jade&Co experience to be as smooth as the waves, so please don’t hesitate to reach out with any questions or concerns.